OUR SPA: Our hot springs spa is constructed with concrete materials in the classical Japanese steeping tub style. Our exposed plumbing is designed to deliver natural, unadulterated, geothermic-ally heated water from an underground aquifer, directly into our pools. Our steeping tubs are controlled by the user, who may fill the tub to the desired depth and simply pull out the plug to drain -- delivering fresh, hot mineral water every time you bathe. High levels of Chloride and low levels of sulfur ensure that our mineral water is naturally sanitized and doesn't give off an odor commonly present in other mineral springs.
OUR ACCOMMODATIONS: All reservations for more than one night require payment of 1/2 the total cost as a deposit, one night reservations will be taken in full. Your credit card will be charged at the time you make the reservation. If the whole payment for one night is not taken at the time of booking, we will collect the other half. THERE WILL BE A 4% CHARGE IF A CREDIT CARD IS USED TO PAY FOR A RESERVATION. If there is no deposit collected at the time of booking and we are not able to get a hold of you, we reserve the right to cancel that reservation.
CANCELLATION POLICY: You will receive a refund minus a $10 per room credit card fee when you notify us two FULL weeks (14 days) before your reservation. When cancelling between 13 days and 7 days, you will receive a 50% less and a credit card fee of $10. When canceling booking in less than 6 days of your reservation, you agree to NO REFUND. Group reservations must be canceled one month in advance. Group and promotional bookings require a deposit of ½ the total cost of the reservation; full payment must be made two weeks prior to the event. Rates/policies are subject to change.
CHECK-IN: Is between 3:00 and 10:00 pm Sunday thru Thursday. THERE IS NO CLERK IN THE OFFICE AFTER 9:30. The LAST spa bath will be no later than 9:30 pm on those days. Friday thru Saturday check in is between 3:00 pm and 10:30pm, NO CHECK-INS AFTER 10:30 pm and the last spa bath will be no later than 10:30 pm. Any balance due will be charged to card on file day of reservation unless other arragments have been made in advance. IF YOU ARE NEEDING A LATER CHECK IN, YOU NEED TO CALL THE OFFICE AT 575-894-0055 AND MAKE ARRANGEMENTS IN ADVANCE.
CHECK-OUT: Check out is at 11:00 am. If you stay beyond the check-out time, there will be an additional charge of $10.00 per hour until 1:00 pm. If the room is not vacated by 1:00 PM, you will be charged for an additional day.
SMOKING POLICY: All of our rooms are NON SMOKING ROOMS. This includes any type of smoking including but is not limited to TOBACCO OF ANY KIND, ILLEGAL DRUGS, E-CIGARETTES, VAPE PENS, VAPING, CARTRIDGES CONTAINING THE LIQUID OF NICOTINE, HOOKAHS, INCENSE, CIGARS and MARIJUANA. If you are found to be smoking in the room you have rented, you will be charged an additional $100 per night upon checkout. Smoking is only allowed in the designated areas outside.
FORGOTTEN ITEMS: Any item left in the room after checkout, that you request be mailed to you, will be charged to you at the cost of $15.00 to $40.00 depending on size and weight. If you wish to have the package insured or special handling, there will be an additional charge.
OUR COMMUNITY: Check out what's going on during your visit to Sierra County at http://www.sierracountynewmexico.info/what-to-do-in-truth-or-consequences/#camping hiking
Absolutely NO SMOKING inside rooms. A $100 fee will be charged for smoking inside your room. Designated outdoor smoking areas are available.
Rates are based on two people per room. $15.00 plus tax, per night will be charged for each extra person including children over the age of six years.
Pets are allowed. Pets must weigh under 35 pounds. Fees are $30.00 per pet per night for the first night,and $20 per pet per additional night with a $100.00 dollar hold for incidentals. Pets MUST be on leash when out in common areas to be respectful of other animals and guests. Also please pick up after your pet/pets.
A fee of $20 will be charged for after hours assistance in the instance of a lost gate key. (Courtyard gate keys are only given out for rooms in the Courtyard.) THERE IS NO OVERNIGHT SOAKING ALLOWED.
Sorry, we do NOT have roll-away beds.
All of our linens are line dried to encourage freshness and sanitation. If you prefer softer towels and sheets please let us know in advance and we will try to accommodate you.
For your information, many of the floors found in Pelican accommodations are rustic. Both our new floors and rustic concrete floors stay cool during the hot summer months, though some display more signs of their vintage quality than others.
Guest(s) acknowledges receipt of goods and services in the amount of the total shown herein and agrees to perform the obligations set forth by the card member's agreement with the issuer.
_________ I DO have a pet and understand the pet fee.
_________ I do NOT have a pet staying with me in the room
I, the undersigned, agree to all the above terms and conditions.
ARRIVAL TIMES
3:00 PM - 9:30 PM
If arriving outside of check-in times, please call to make arrangements.
AUTO-COLLECT
At the time of booking, the first night's rate will be collected. Payment for all retail items and gift certificates will also be collected. Applies to: all reservations.
CREDIT CARD SECURITY
Your credit card information is stored and processed securely.
CANCELLATION
You will receive a refund minus a $10 per room credit card fee when you notify us two FULL weeks (14 days) before your reservation. When cancelling between 13 days and 7 days, you will receive a 50% less a credit card fee of $10. When canceling booking in less than 6 days of your reservation, you agree to NO REFUND. Group reservations must be canceled one month in advance. Group and promotional bookings require a deposit of 1/2 the total cost of the reservation; full payment must be made two weeks prior to the event. Rates/policies are subject to change.
